Dragonhawk Tattoo Supply offers a One Year Warranty for all tattoo machines.
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free 360-day guarantee.
If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there are absolutely zero risks in buying something from our website and trying it out. If you don't like it, no hard feelings, we'll make it right.
The One Year Warranty is voided if you:
- Overlubed your machine
- Dropped your machine
- Tampered with the motor
- Replaced parts on your own
If you have any queries or concerns or need recommendations on any product, you can always contact us! You can reach us by email at firstname.lastname@example.org, or you can reach out to us on social media (Facebook, IG, etc.). And please provide the order number, product pictures, and video when submitting the warranty verification email. This info can speed up the verification process. The audit result will be sent to you by email.
- If the machine breaks within 30 days of receiving the order and is still not repaired after contacting customer service, we will send you a new machine for free.
- If the machine breaks within the warranty period, we will provide free maintenance. The problem of machines can’t be solved through remote support; you can ship the machine to our maintenance address for free maintenance. Meanwhile, the buyer will pay the shipping fee for sending it back.
You can contact us 24/7 and we normally respond within a few hours and usually no later than 24 hours.